IT Support

Location: Coppell, TX, United States
Date Posted: 07-02-2018
  • Provide walk-up customer support by creating trouble tickets using the ticket system
  • Provide level 1 phone/chat/email/desk-side support for desktop related issues, including Microsoft and other installed software issues.  These include all Microsoft products and other Samsung specific software products.
  • Assist in staging desktops and laptops including re-imaging OS, installing corporate required software.
  • Troubleshoot desktop/laptop issues, etc.
  • Create user accounts (Linux and Windows)
  • Termination of accounts
  • Removal of hardware and installation of new hardware.
  • Replace toner in printers, clear printers of paper jams
  • Work L1 trouble tickets that have been assigned to you and pull from the queue.
  • Provide backup support to another tier 1 supports techs.
  • Document tickets and troubleshooting steps for escalation.
  • Document Run Book and/or User portal for common issues. 
  • Adhere to all Samsung security protocols
  • Provide friendly customer support
  • Create and maintain documentation
BTI Talent Acquisition Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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