Mobility Specialist MMS Tier 2 Support

Location: Ridgefield Park, NJ, United States
Date Posted: 06-26-2018
Job Function Job Responsibility:
Support overall TEMS service including; but not limited to:
• Wireless service specialist for telecom cost and operation management
• Contact wireless carrier to process daily orders and transactions
• Management System Operation and Processing
• Invoice validation and payment processing
• Wireless Asset and Inventory Management
• Troubleshooting: Schedule with Carriers, Attempt basic solutions or checkpoints, Order Replacement Phone
• Update Asset Inventories: Collect & Distribute Assets
• Assist End Users with Inquiries: Function Capability, Carrier Inquiries
Qualifications Requirement:
Entry ~ 3 Years of related experiences. Dependable and Responsible professional who is seeking to enhance carrier/skills in wireless telecommunication field. Must have excellent communication skills (verbal and writing) and have flexibility to support the customers’ needs. Position requires frequent communication with wireless carriers and Samsung employees. Korean language is preferred but must have fluent English skills. Dedicated onsite support will work with CA, TX and NJ Wireless team to support customers closely. Must be an excellent team player as individual’s R&R interlinks with overall team’s R&R. Need to have basic Microsoft Office skills (Word, Excel, Access, PowerPoint, and Outlook). Training will be provided on internal system and daily transactions.
Korean/English Bilingual required

***please do not apply if you are not Korean bilingual***
BTI Talent Acquisition Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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