Transportation Management CSR

Location: Jonestown, PA, United States
Date Posted: 06-14-2018
Job Title: Transportation Management Customer Service Representative

Job Description

We are looking for a Customer Service Representative responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer.

  • Serves as a liaison between 3PL and Samsung entities.
  • Run KPI reports score card
  • Order management: Delete and change request, order tracking and tracing
  • On-time Management (shipping and delivery)
  • Run daily Open D/O Report to identify delayed shipments
  • Answer order processing questions from internal Samsung
  • Provide status of orders to various business units within Samsung
  • Manage communication channel between warehouse and load planners
  • Customer Routing Guide Management
  • Report customers On Time, Right Quality scores
  • Run various reports relating to shipping status and in-transit status within SAP system
  • Track and resolve shipping, warehouse, carrier shipping errors
  • Outbound shipping and delivery to customer distribution or retail centers
  • Complete daily/weekly/monthly reporting functions
  • Manage and prioritize multiple time-sensitive tasks in a fast-paced environment
  • Ad hoc reporting/project Management
Minimum Qualifications:
  • Bachelor or equivalent degree or experience preferred.
  • The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
BTI Talent Acquisition Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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