Solution Delivery Manager

Location: Ridgefield Park, NJ, United States
Date Posted: 05-20-2018
Job Title: Solution Delivery Manager
Must have extensive working experience in deploying Kiosk, LFD and any other display solutions in a field.
Work Location: Ridgefield Park, NJ
Position Summary:
Deliver to end users for application, system, device, access and hardware issues during the project delivery and operation. Plans overall delivery schedule with client, suppliers, installer and manufacturer. Identifies, researches and resolves technical problems of moderate complexity. Coordinate the relationship and related work process related with delivery of solution with product providers, clients, installers and internal resources. Documents, tracks, and monitors the problem during delivery using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.
  • Review customer orders and plan and coordinate delivery activities
  • Build positive and productive working relationships with customers for business growth.
  • Analyze and troubleshoot delivery issues in a timely fashion.
  • Manage a delivery team to ensure timely and accurate customer deliveries.
  • Oversee daily activities of delivery team and provide direction and guidance as needed.
  • Perform resource allocations and workload assignments according to delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Serve as primary contact for customer inquiries and concerns.
  • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
  • Perform customer negotiations for delivery rates.
  • Develop process improvements to achieve cost effectiveness and time saving.
  • Make critical business decisions to meet customer expectations.
  • Develop scope and budget for delivery projects
  • Report delivery status to customers and develop required delivery documentations.
  • Must have extensive working experience in deploying Kiosk, LFD and any other display solutions in a field.
  • Extensive working experience in project management in system integration and development environment.
  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Ghost, Active Directory, Exchange. Experience with Linux and Unix system is a plus.
  • Experience with various network technologies, computer peripherals and network hardware components.
  • Experience with project management tools such as MS Project, Jira, etc.
  • Ability to prioritize and organize work to meet defined SLA's
  • Good team player
  • Good communication skills
  • Bilingual Korean/English preferred
  • Minimum Bachelor degree in Computer Science, Electrical Engineering and related area.
BTI Talent Acquisition Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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